Two-way courtesy

Because I grew up with great parents and was taught great manners, I have a solution to save Pennsylvania Liquor Control Board employees embarrassment as well as taxpayers $173,000 ("PLCB Consulting Contract Questioned," March 10).

Instead of hiring the Pittsburgh-based consulting firm Solutions 21 to teach the state store employees some manners, you can hire me, a Pittsburgh-based, unemployed mother who has only "one solution." My solution is to "please" hold one general meeting for all agency employees. In that meeting, I will tell them all "thank you," for all of their hard work and that "I'm sorry" for the slim salaries that they have been receiving throughout the years. I will also say to them "you're welcome" to hold the door for one another as you exit, but "please" remember to "have a great day!"

With my training, not only have I saved the taxpayers of Pennsylvania hundreds of thousands of dollars, but I have not insulted the intelligence of the thousands of PLCB employees who maintain a strong stream of revenue into this struggling state, day in and day out.

 

 

CONNIE DUSAK

Avalon

The writer is the daughter of a Wine & Spirits store general manager.