As a state liquor store employee, it has been nice to hear the nice comments we receive from our regular customers in regard to the service they receive when they enter our stores -- positive and very supportive of the employees.
To say we are well-mannered and polite are compliments we are happy to hear. Most of my co-workers and I have been employed with the Pennsylvania Liquor Control Board for some time, and we have received training in many aspects of retail business and customer service. We strive to be our best, especially when we deal with our customers.
When the PLCB decides to schedule training sessions ("PLCB Consulting Contract Questioned," March 10), those decisions come from the top. We as employees, like anyone else in the workplace, must follow the directions of those in charge. To spend $173,000 for a class for employees is at their discretion. The cost is paid for by the money we make for the commonwealth.
I am proud to work for this agency, to be able to work alongside my fellow employees who are a great group of people and to greet and meet some of the nicest people, who are my customers. Yes, we are state employees who really care about how we do our jobs, and we show just how much we care when we greet each and every one of our customers. The PLCB is in great hands; we have the greatest employees in the retail market and, yes, I am proud to say that.
RALPH J. STOKAN