Regarding "The Postal Service Is Meeting Modern Challenges" (April 17 letters): The U.S. Postal Service spokesman makes it sound like service levels are at an all-time high. If this applied only to our postal carriers and on-time delivery, I would heartily agree.
In more than 40 years of living in Pleasant Hills, all of our carriers have been exceptional. On the other hand, the counter service at our local post office has steadily declined. Most times the customer lines are out the door, with one or two clerks working a counter that can handle more. If commitment to customer service is the primary goal of the Postal Service, I suggest that someone in charge take a look at this issue.
Also, the Postal Service spokesman made a point to mention that an independent firm measured the high level of postal service. I have a better idea. Why not give each resident a postage-paid postcard containing pertinent questions to evaluate all postal services from a customer's perspective?