I have owned a roofing company in Pittsburgh for 40 years. I thought the Feb. 19 article did a good job describing the problem with ice dams ("Don't Let Those Drips Make You Flip"). The graph was very accurate as well.
At the end of the article unnamed "experts" were quoted as saying homeowners should do nothing except let the water leak into the house until it stops on its own. I almost fell out of my chair when I read that. We have been taking ice out of the gutters for two weeks now and it immediately stops the water from getting into the wall cavity and ceiling. The difference between two hours of leaking and two weeks of leaking is tens of thousands of dollars in saved interior damage.
We take the ice out, disconnect the downspout and salt the gutter. Yes, there can be some dings in the tin gutter after. It's even possible to chip the shingle edges. This is nothing compared to the damage the water has been doing inside people's homes.
If anyone really looked into that piece of advice, you would easily see how irresponsible it was.
Old Dad Shook Contracting Inc.